RC2FM 1.1 is here, now with MMS!

Updated: Jun 7, 2019


Announcing RC2FM Connector version 1.1.0 — the "MMS edition"


Automation USA announces RC2FM Connector, the RingCentral to FileMaker connector service that enables Cloud Telephony Integration (CTI) for all FileMaker custom apps and is 100% FileMaker Cloud compatible. More info at http://www.rc2fm.com

Nearly a year after its original debut date, Automation USA is proud to announce the release of version 1.1.0 of RC2FM Connector – our RingCentral integration for FileMaker. Architected to be FileMaker 16 ready while retaining backwards compatibility, this new version also includes several enhancements and a fantastic new feature.


Introducing Business MMS by RingCentral

A highlight of this release is the ability for FileMaker applications to send and receive multi-media messages to MMS enabled smartphones, tablets, desktop computers and many other MMS-capable endpoints.

Send as many as 5 attachments per message totaling up to 1.5 MB. This includes business file formats such as VCF cards and RTF documents and other popular media formats such as JPEG, MP3, PNG, TIFF, and even video files like MPEG and MP4. Inbound messages support even more media attachment formats.


RC2FM Connector supports OAuth2 authorization flow for subscription activation

Introducing self-service activation

Unlike version 1.0, activation no longer requires that you provide us with your RingCentral account ID. Instead, RC2FM 1.1 now leverages RingCentral's OAuth2 authorization flow to securely activate your subscription. Simply click on a link we provide and follow a two step process to grant our app to access your RingCentral account.


Welcome aboard AT&T Subscribers!

We're very excited that RC2FM Connector has been approved to support RingCentral Office@Hand from AT&T subscribers. Whether you're an AT&T customer or a RingCentral customer, if you are using the Ringcentral platform, you can integrate with FileMaker using our RC2FM REST API integration.


RC2FM Connector bundles account level call reporting for all site licensed subscribers (5 users or more)

Introducing company wide call reporting

For site-licensed subscribers (5-users or more), we are introducing account level call reporting as a value-added feature. We're calling it "Call Log Pro", and it offers reporting and archiving of call activity and call recordings for every extension in your business.

If you need to combine and analyze data in your FileMaker CRM or other custom app with call reports from your RingCentral PBX, then this feature is for you.

 

About our product

Engineered by FileMaker developers for FileMaker developers, RC2FM Connector is a subscription web service allowing RingCentral subscribers to manage all their call related activities from within their own FileMaker custom app. RC2FM enables any FileMaker Pro, Go, and Web Direct custom app to instantly gain powerful IP business communications functionality.

About RingCentral

RingCentral® (Nasdaq: RNG) is a world-class provider of Unified Cloud Communications as a Service (UCaaS), offering businesses originating in three major markets (US, Canda, and the UK) the ability to unify their business communications deployment worldwide. RingCentral's PBX service offers best of class VoIP calling, SMS/MMS, and Digital Faxing.

What RC2FM does

One year ago, RC2FM Connector enabled long-awaited integration between FileMaker and RingCentral's core VoIP communications service (PBX). Using your RingCentral telephone extension credentials, RC2FM Connector makes the following features possible from FileMaker:

• Click/Tap to dial any phone number stored in FileMaker.

• Send outbound calls to any endpoint (your cell phone, home phone, or extension).

• Send/receive SMS/MMS messages to/from any contact phone number in near real time.

• Send/receive Faxes directly from FileMaker containers or from your device's file system.

• Download call log and message log history and store them as FileMaker records.

• Download voicemails and store them as MP3's in FileMaker containers.

• Download call recordings and store them as MP3's in FileMaker containers.

• Download sent/received Faxes and store them as PDFs in FileMaker containers.

• Set the “Read” status of unread SMS, voicemails, and fax messages.

• Trigger scripts in your FileMaker custom app on incoming calls (Pro/Advanced only).*

*Requires RingCentral Desktop app

Use cases

The possibilities for automation and integration opened up by RC2FM Connector are many. Out the box integration with FileMaker CMS and CRM applications; SMS apps, 2-factor authentication via SMS; Call Center-like functionality; data warehousing of Chat history, call recordings, voicemails and faxes. With the new MMS capabilities, integrating RingCentral Cloud communications into your FileMaker custom apps has never made more sense, or been this cool.

How it works

RC2FM Connector acts as a gateway to shuttle data between FileMaker and RingCentral. The FileMaker side of the integration is achieved by use of native FileMaker scripts that call our AWS servers using either the Insert From URL or the Set Web Viewer script steps.

Integration

RC2FM Connector offers bolt-on integration without requiring plugins, Custom Web Publishing, separate connector files, or complex configurations. This allows us to support